Reference

Your Rights and Our Legal Commitments

This page sets out the legal terms that govern your use of mawarselot, including how we handle your account data, what you can expect from us, and how to reach us when something needs to change.

Account Data RightsPrivacy PolicyTerms of UseCookie PolicyContact & Requests
mawarselot Your Rights and Our Legal Commitments
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Account Security

We take four areas seriously when it comes to how your account and data are protected. Each one is a concrete practice, not a policy statement.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure under applicable financial and legal obligations. You may request deletion of non-essential data at any time.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security

Login to your mawarselot account uses OTP verification sent to your registered number. If you receive an OTP you did not request, contact us immediately through live chat so we can lock the session.

Requesting Changes

To update your registered details, correct inaccurate data, or request a copy of what we hold, submit a request through the Help Centre form or email us with your account ID. We will confirm receipt and act within the applicable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a legal query, request your data, or flag a concern about how your account is being handled, we have three direct paths. Each one connects you to a team member who can act on your request — not an automated queue that loops back to a FAQ page. We aim to respond to formal legal and data requests within the timeframe required by applicable rules.

Live Chat Support Open the chat window from your account dashboard. For legal queries, type 'legal request' at the start of your message so it routes to the right team.
Email Channel Send your written request to our support address listed in your account settings. Include your registered account ID so we can locate your record without delay.
Account Help Centre The Help Centre in your account panel includes a dedicated section for data and legal requests, with a structured form that captures everything we need to process your case.

Common Legal and Policy Questions

These are the questions we actually receive about our legal terms, data practices, and account rights — answered directly.

We collect the information needed to verify your identity, process transactions via DANA, OVO, or GoPay, and maintain your account record. We do not collect data beyond what is operationally necessary.

Yes. Submit a data access request through the Help Centre form or email us with your account ID. We will locate your record and provide a copy within the timeframe required by applicable rules.

Contact us via live chat or email and specify which data you want removed. Non-essential data can be deleted on request; some records must be retained under financial regulations for a set period after account closure.

We do not sell your personal data. We share only what is required to process your payments through DANA, OVO, or GoPay, and to comply with applicable legal obligations in your region.

Your active account data is deactivated immediately. Transaction records are retained for the period required by applicable financial and legal rules, after which non-essential data is deleted from our systems.

Access depends on local law and is available only where permitted in your region. We recommend checking what applies where you are before opening an account or making a deposit.