Reference

Syarat dan Ketentuan Akun mawarselot

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the mawarselot lobby.

Account holder responsibilityDANA · OVO · GoPay transactions coveredJurisdiction-dependent accessAccount security obligationsDispute resolution process
mawarselot Syarat dan Ketentuan Akun mawarselot
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data and transaction history are handled under strict access controls. We do not share your personal details with third parties outside what is required to process your DANA, OVO, or GoPay transactions. You can request a copy of the data we hold, ask for corrections, or raise a deletion request by contacting support through your registered account.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You may request a summary of what we hold at any time through account support.

Cookie Use

Cookies on mawarselot are used for session management and account security only. You can adjust cookie preferences through your browser settings without losing account access.

Account Security

Your account is protected by login verification. If you notice any unrecognised access, use the account lock option immediately and contact support to initiate a security review.

Requesting Changes

To update registered details — including the e-wallet linked for OVO or GoPay withdrawals — submit a verified request through the account settings page or via live chat support.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you need to raise a concern about how these terms apply to your account, our support team handles term-related queries through three direct channels. Players in Batam and across Indonesia can reach us around the clock — no waiting for business hours.

Live Chat Open the chat window from your account dashboard. A support agent will walk you through any clause or account condition that needs clarification, any time of day.
Email Support Send a detailed query to our support address from your registered email. We aim to respond with a specific answer referencing the relevant clause, not a generic reply.
Account Help Centre The Help Centre inside your account lists common term questions with step-by-step answers covering deposits, withdrawals, account suspension, and dispute steps.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, account access, and what to do if something is unclear.

These terms apply to every person who registers an account on mawarselot. By completing registration and using any part of the platform, you confirm you have read and accepted all conditions stated here.

We will notify you of any material change through your registered account contact before the change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

If you disagree with any clause, stop using the platform and contact support to discuss your concern. Continued use after a change notice is treated as acceptance under these terms.

Every deposit and withdrawal processed through DANA, OVO, or GoPay is subject to the transaction conditions in these terms, including identity verification steps required before a withdrawal is released.

Send a data access request from your registered email to our support team. We will confirm what account and transaction data we hold and provide it in a readable format within a reasonable timeframe.

Contact support immediately via live chat or email from your registered address. Our team will explain the specific reason under these terms and outline the steps needed to resolve the suspension.